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Privacy Notice

Last updated July 10th, 2023

Thank you for choosing to be part of our community at Sustainable Artisan. ("Company", "we", "us", "our"). We are committed to protecting your personal information and your rights to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at

When you visit our website (the "Site"), and more generally, use any of our services (the "Services", which includes the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

What information do we collect?
How do we use your information?
Will your information be shared with anyone?
Who will your information be shared with?
Do we use cookies and other tracking technologies?
How do we handle your social logins?
How long do we keep your information?
How do we keep your information safe?
What are your privacy rights?
Controls for do-not-track features
To California residents have special privacy rights?
Do we make updates to this notice?
How can you contact us about this notice?
How can you review, update or delete the data we collect from you?

What information do we collect?

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the website, express and interest in obtaining information about us or our products and Services, when you participate in activities on the website (such as by posting comments, entering competitions, contests or giveaways) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal information provided by you. We collect names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, contact or authorization data, billing addresses and other similar information.

Payment data. We collect data necessary to process your payment if you make a purchase, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. We use PayPal and Square for payments and other services. If you wish to use one of these services and pay on our website, PayPal or Square may collect the personal data you provide, such as payment and other identifying information. PayPal and Square uses this information to operate and improve the services it provides to us and others, including for fraud detection, harm and loss prevention, authentication, analytics related to the performance of its services, and to comply with applicable legal requirements. The processing of this information will be subject to the PayPal Privacy Statement available at or Square at

Social media login data. We may provide you with the option to register with us using your existing social media account details, like your facebook, Twitter or other social media accounts. If you choose to register this way, we will collect the information described in the section called "How do we handle your social logins?" below.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring urls, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operations of our website, and for internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and usage data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the website (such as the date time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity error reports, and hardware settings).

Device data. We collect device data such as information about your computer, phone, tablet or other device you use to access the website. Depending on the device used, this device data may include information such as IP address or proxy server, device and application identification numbers, login, browser type, hardware model internet service provider and/or mobile carrier, operating system and system configuration information.

Location data. We collect location data such as information about your devices location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the website. For example we may use GPS and other technologies to collect geo location data that tells us your current location based on your IP address. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected from other sources

In short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as other third parties. This information includes mailing address, job titles, email addresses, phone numbers, indent data or user behavior data, Internet protocol IP addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotions. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we received personal information about you such as your name, email address, and gender any personal information that we collect from your social media account depends on your social media accounts privacy settings.

2. How do we use your information?

In short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our website for a variety of business purposes described below. We processed your personal information for these purposes in reliance on our legitimate business interests, in order to answer into or perform a contract with you, with your consent, and or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive

1. To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allow us to collect from those third parties to facilitate account creation and log on process for the purpose of the contract. See the section below headed "How do we handle your social logins?" for further information.

2. To post testimonials. We Post testimonials on our website that may contain personal information, prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at and be sure to include your name, testimonial location, and contact information.

3. Request feedback. We may use your information to request feedback and to contact you about your use of our website.

4. To enable user to use your communication. We may use your information in order to enable user-to-user communication with each user's consent.

5. To manage user accounts. We may use your information for the purpose of managing our account and keeping it in working order.

6. To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

7. To protect our services. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).

8. To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

9. To respond to legal requests and prevent harm. If we receive a subpoena or other legal requests, we may need to inspect the data we hold to determine how to respond.

10. Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.

11. Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

12. To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

13. To respond to user inquiries and offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

14. To send you marketing and promotional communications. We and/or our third party marketing partners may use your personal information to send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example when you express an interest in obtaining information about us or our website, subscribing to marketing or otherwise contacting us, we will collects personal information from you. You can opt out of our marketing emails at any time (see the "What are your privacy rights?" below).

15. Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and or location and to measure its effectiveness.

16. For other business purposes. We may use your information for other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, marketing and your experience. We may use and store this information in aggregated and anonymous form so that it is not associated with individual and users and does not include personal information. We will not use identifiable personal information without your consent.

3. Will your information be shared with anyone?

In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share the data that we hold based on the following legal basis:

Consent: We May process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate interests: We May process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal obligations: we may disclose your information where we are legally required to do so in order to comply with applicable law, government requests, a judicial proceeding, Court order, or legal process, such as in response to a court order or a subpoena, including in response to public authorities to meet national security or law enforcement requirements).

Vital interests: We May disclosure information where we believe it is necessary to investigate, prevent, or take action regarding potential violations in our policy, suspected fraud, situations involving potential threats to the safety of any person and legal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business transfers. We may share or transfer your information and connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Google Maps Platform APIs. We may share your information with certain Google Map Platform APIs (e.g. Google maps API, place API). To find out more about please reference Google's Privacy Policy. We obtain in store on your device ('cache') your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
Vendors, consultants and other third-party service providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer services and marketing efforts. We may also select third parties to use tracking technologies on the website, which will enable them to collect data on our behalf about how you interact with our website overtime, this information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They also commit to protecting the data they hold on our behalf and to retain it for the period we instruct.

4. Who will your information be shared with?

In short: We only share information with the following third parties.

We only share and disclose your information with the following third parties. If we have processed your database on your consent and you wish to revoke your consent, please contact us using the contact deals provided in the section below titled "How can you contact us about this notice?".

1. Allows users to connect to their third-party accounts: Instagram account, Twitter account, Facebook account, Google account
2. Cloud computing Services: Google cloud platform
3. Communicate and chat with users: Wix
4. Content optimization: YouTube video embed
5. Data backup and security: Google drive backup
6. Invoice and billing: PayPal and Square
7. Social media sharing and advertising: Instagram advertising, Facebook advertising, Twitter advertising
8. User account registration and authentication: Facebook login, Twitter login, Google sign in
9. Mobile and web analytics: Google analytics, Wix stats
10. Website hosting:

5. Do we use cookies and other tracking technologies?

How do you use cookies and other tracking tools?
In short: We may use cookies and other tracking technologies to collect and store your information.

If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

6. How do we handle your social logins?

In short: if you choose to register or log into our services using a social media account, we may have access to certain information about you.

Our website might offer you the ability to register and login using your third party social media account details (like Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we received May vary depending on the social media provider concern, but will often include name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform.

We use the information we received only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant website please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information and how you can set your privacy preferences on their sites and apps.

7. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purpose set out in the privacy notice unless a longer retention. Is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deleting as possible.

8. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technology and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steel, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

9. What are your privacy rights?

In short: In some regions, such as the European Economic Area (EEA) and the United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information; (ii) to rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with the applicable data protection laws.

If we are relying on your consent to process your information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before it's withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the EEA OR UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisor authority. You can find their contact details protection /bodies/authorities/index_en.htm.

If you are a resident in switzerland, the contact deals for the data protection authorities are available here:

If you have questions or comments about your privacy rights, you may email us at

Account Information

If you would at any time like to review or change the information in your account or terminate your account you can log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However we may retain some information in our files to prevent fraud, troubleshooting problems, assist with any investigations, enforce our terms and conditions and/or comply with applicable legal requirements.

Cookies and similar technologies: most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe Link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list, however, we may still communicate with you, for example to send you service related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt out, you may access your account settings and update your preferences.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a do-not-track ("DNT") teacher or settings you can activate to Signal your privacy preferences not to have data about your online browsing activities monitor to collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choices not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. Do California residents have specific privacy rights?

In short: Yes, if you are a resident of california, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information if any we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we share personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in california, and have a registered account with the website, you have the right to request removal of unwanted data that you publicly disclose on the website. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in california. We will make sure the data is not publicly displayed on the website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

Every individual who is in the state of California for other than a temporary or transitory purpose and
Every individual who is domiciled in the state of California who is outside the state of California for a temporary or transitory purpose

All other individuals are defined as "non-residents".

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past12 months.

Category    Examples    Collected
1. Identifiers: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet protocol address, email address and account name: Yes
2. Personal information categories listed in the California Customer Records statute: Name, contact information, education, employment, employment history and financial information: Yes
3. Protected classification characteristics under California or federal law:   

  • Gender and date of birth:    No

4. Commercial information:    Transaction information, purchase history, financial details and payment information: Yes

5. Biometric information:    Fingerprints and voice prints    No

6. Internet or other similar network activity: Browsing history, search history, online behavior, interest data, interactions with our and other websites, applications, systems and advertisements    Yes

7. Geolocation data: Device location    Yes

8. Audio, electrical, visual, thermal, olfactory, or similar information:    Images and audio, video or call recordings created in connection with our business activity    No

9. Professional or employment related information:  Business contacts details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us    Yes
10. Education information:  Student records and directory information    No
11. Inferences drawn from other personal information:    Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics    No

We may also collect other personal information outside of these categories in instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participating in customer surveys or contests; and
Facilitate in the delivery of our services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at, by visiting, we're by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service provider pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use our personal information for our own business purposes, such as for undertaking internal research for technological developments and demonstrations. This is not considered to be "selling" of your personal data.

Sustainable Artisan has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

Identifiers, such as contact details, like your real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet protocol address, email address and account name.
Personal information, as defined in the California consumer records law, such as your name, contact information, education, employment history and financial information.

The categories of third parties to whom we disclose personal information for a business or commercial purpose can be found under "Who will your information be shared with?".

Sustainable Artisan has not sold any personal information to third parties for a business or commercial purpose in the proceeding twelve (12) months. Sustainable Artisan will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data

Rights to request deletion of the data - Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know

Depending on the circumstances, you have the right to know:

Whether we collect and use your personal information;
The categories of personal information that we collect;
The purpose for which the collected personal information is used;
Whether we sell your personal information to third parties;
The categories of third parties to whom the personal information was sold or disclosed for a business purpose; and The business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a customer request.

Right to not discriminate for the exercise of a consumer's privacy rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that you can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that you can match the information you provided with the information we already have on file, or are we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purpose of verification. If however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purpose of verifying your identity, and for security or fraud-prevention purposes. We will delete such additional provided information as soon as we finish verifying you.

Other privacy rights

You may object to the processing of your personal data
You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with CCPA.
You may request to opt out from future selling of your personal information to third parties. Upon receiving a request to opt out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the requested submission.

To exercise these rights, you can contact us by email at, by visiting, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

12. Do we make updates to this notice?

In shorts: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice to such changes or by directly sending you a notification. We encourage you to review this policy frequently to be informed of how we are protecting your information.

13. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at or by post to:

Sustainable Artisan

8431 Leslie Road
Richmond, British Columbia V6X 1X6


14. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit account/.

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