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  • Where do you get your plastic?
    We collect single use containers from the neighbourhoods near our workspace (Richmond, BC). On recycling day, we take our e-bike & collection trailer around the neighbourhood, quickly filling it with our favourite empties. (And yes we have favourites.)
  • Where are your products made?
    Everything we sell is made in Richmond, BC, Canada
  • What materials are your products made from?
    At Sustainable Artisan, we are proud to create our products using sustainable materials. All of our items are made from single-use containers that we recycle in-house. We specifically focus on high-density polyethylene (HDPE), which is non-toxic, antimicrobial, waterproof, and resistant to markers. Occasionally, we incorporate oxide-based pigments to enhance durability and add vibrant colours. We also use recycled cotton macrame cord. Rest assured, our products are free from paints, varnishes, nails, screws, lacquers, or any other compounds or chemicals. We prioritize safety, sustainability, and the well-being of our customers and the environment.
  • Are our products recyclable?
    Since our products are made from only one type of material, (no screws, paints, etc) they are entirely recyclable. That being said, our products are intended to last as long as the plastic it’s self.
  • What if I change my mind about a product?
    We guarantee your happiness with our products! If you don’t think the products you ordered were perfect, let us know and we will replace them or refund the entire purchase price. You have 30 days after receiving the products you've purchased to decide if you’d like to use our Happiness Guarantee and you may be required to return the items. We also warranty all our products against defect for their lifetime. If an item you’ve bought from us breaks while being used properly, we’ll fix it or replace it for free! Don't hesitate to reach out to us with any issue you might encounter concerning our products and we'll do what we can to make it right.
  • Can I save my plastic for you?
    We love the spirit! If you live nearby and are heading our way anyhow, we’d love your HDPE (#2 plastic) laundry detergent bottles, milk jugs, or other food-grade containers. Although, if you live a ways away, it’s probably best to utilize your local system. Once we grow large enough, we just may expand into your neighbourhood! So the best way you could support us is to tell you friends about our project 🙂
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